Terms of order
General
Arctic Kites | Sarola Oy, business ID; 3212958-9, address: Sommelotie 16, 80260, Joensuu; sells products to companies and individuals in the EU area. These terms of delivery apply to ordering products in our online store and similar deliveries.
Our delivery conditions are valid from 10 September 2022. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

Products and product prices
The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products include VAT 24%, which appears in the shopping cart and in the order confirmation.
We reserve the right to cancel the order if there is a price error on the website.

Shipping costs
The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging, destination country) and the chosen delivery method, and they are automatically added to the total of the order. You can see the shipping costs charged for your order in your shopping cart before you accept the order.

Ordering and contract
You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

Payment and payment methods
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.

Order and payment confirmation
After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. The payment method used is also confirmed in the order confirmation.
If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

Delivery method
We will deliver your order using one of the available delivery methods mentioned on our website. e.g. Posti, Schenker, Long-haul, Matkahuolto, etc. service.

Delivery time
Our most common delivery times to the EU region are 2-21 days, depending on the order, product and delivery method. More precise times will be announced in connection with the product options.

Right of cancellation and return conditions
If you are a consumer, you have the right according to the Finnish Consumer Protection Act to cancel the order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, if it is a regular delivery of goods, after receiving the first batch of goods.

The cancellation notification must be made clearly to our email below or with the written notification that you submit with the returned item.
myynti@arctickites.com

The right of cancellation only applies and accordingly the products to be returned must be in their original packaging, unused and  well packed for return shipping.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner.

When returning the delivered order, include your name and contact information and your account number for the refund.

Accordingly, we will return the money you paid for the order without delay in accordance with the Consumer Protection Act.

Our return address:
Sommelotie 16, 80260, Joensuu, Finland
+358406744908
myynti@arctickites.com
Joni Sarola

Transmission check, error and problem situations
Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and at the latest within 14 days, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.

Customer service
Our staff will help you with questions related to your order. Please contact us, either by e-mail or by phone:
myynti@arctickites.com
+358406744908
every day between 10 and 20

Limitation of liability
Arctic Kites | Sarola Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.

Disagreements
We try to settle any disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.

If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi).