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Terms and Conditions

General

Arctic Kites | Sarola Oy, Business ID: 3212958-9, address: Sommelotie 16, 80260 Joensuu, Finland, sells products and services to businesses and private individuals within the EU area. These terms and conditions apply to ordering products and services in our online store as well as corresponding deliveries.

These terms and conditions are valid from September 22, 2026. We reserve the right to amend these terms and conditions unilaterally from time to time, so please review them every time before placing an order in our online store.

Products and Prices

The features and prices of the products are presented in connection with each product description. We reserve the right to change prices and shipping costs, so please verify the final prices in your shopping cart before approving the order. Product prices include VAT 25.5%, which is displayed in the shopping cart and order confirmation.

We reserve the right to cancel an order if there is a clear pricing error on the website.

Courses and Cancellations

Course prices include VAT 13.5%, which is displayed in the shopping cart and order confirmation.

No refunds will be issued for course cancellations once the course has already started. This includes, for example, participation in the theory section or the first lesson.

If you have agreed on a training date with the instructor and it is cancelled at the student's request less than 24 hours before the start of the course, we reserve the right to charge for 1 hour of labor costs incurred, i.e., €75.

Shipping Costs and Delivery Areas

The shipping costs charged for an order depend on the product (e.g. weight, packaging, destination country) and the selected delivery method. Standard shipping rates are determined at checkout as follows:

  • Finland: Standard shipping for small items and regular-sized packages €0 (or pickup by agreement). Special freight may apply to domestic deliveries of oversized items (such as hard & large wingfoil boards), or the delivery method will be agreed upon separately.

  • Nordics & Baltics (Sweden, Denmark, Norway, Estonia, Latvia, Lithuania): Standard freight for small items and regular packages starting from €8.90.

  • Rest of EU (e.g. Spain, Italy, Germany): Standard freight for small items starting from €14.90.

Oversized Shipments and Special Freight (e.g. Wingfoil Boards and Other Oversized Products)

The standard shipping price shown at checkout applies to regular-sized packages. For domestic and international deliveries of oversized items requiring special freight (such as hard, oversized boards), an additional fee based on the actual special freight cost will be charged.

We will always contact the customer by email and/or phone before processing the order to confirm the exact shipping cost. The customer retains the full right to cancel the order at no cost if the confirmed shipping rate is not acceptable.

Ordering and Agreement

You can order products on our website by adding them to the shopping cart, confirming the order, and paying for the contents of the cart via the payment service. By placing an order, you agree to have read and bound yourself to the current terms and conditions. You understand that your confirmed order constitutes a binding contract between us (except regarding the right of withdrawal mentioned below).

Payment Methods

You can pay for your order using the payment methods available in the online store and selectable at checkout (e.g. online bank payments, credit/debit card payments, Klarna, PayPal, MobilePay). We can also issue separate invoices upon request on a case-by-case basis.

Order and Payment Confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing an order. The order confirmation also indicates the payment method used.

If, for any unexpected reason, we are unable to confirm your order, we will notify you by email as soon as possible.

Delivery Methods

We deliver your order using one of the delivery methods listed on our website (including Posti, Schenker/DSV, Kaukokiito, Matkahuolto, DHL, PostNord, GLS, or similar services).

Delivery Time

Our standard delivery times within the EU range from 2 to 21 days, depending on the order, product, and delivery method. More specific estimates are provided alongside product options.

Right of Withdrawal and Returns

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods.

The cancellation notice must be clearly submitted to our email (myynti@arctickites.com) or via a written notice attached to the returned goods.

The right of withdrawal only applies to products that are in their original packaging, unused, and securely packed for return shipment.

If the purchase is cancelled, the goods must be returned without delay and no later than 14 days after submitting the cancellation notice to our return address below. The returner must be able to prove that the goods were returned within the deadline (e.g. with a return receipt). The returner is responsible for the direct shipping costs incurred from returning the product.

When returning a delivered order, please include your name, contact details, and bank account number for the refund. We will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.

Return Address:

Sarola Oy / Arctic Kites

Sommelotie 16, 80260 Joensuu, Finland

Phone: +358 40 674 4908

Email: myynti@arctickites.com

Inspection of Delivery, Defects, and Issues

Please inspect the delivery immediately upon receipt. If a product has been lost or damaged during transport, or if it otherwise does not match your order or is defective, please notify our customer service as soon as possible and no later than 14 days so we can arrange to correct the error. In consumer trade, we comply with the mandatory defect responsibility provisions of the Consumer Protection Act.

Customer Service

Our staff is ready to assist you with any questions regarding your order. Please contact us either by email or phone:

Limitation of Liability

Arctic Kites | Sarola Oy is not liable for any indirect, direct, or other damage related to or arising from the order, delivery, or product, except to the extent that mandatory provisions in the Consumer Protection Act or other mandatory laws specify otherwise.

Disputes

We aim to resolve any potential disputes regarding your order primarily through negotiation, so please contact our customer service first.

If a dispute concerning the sales agreement cannot be resolved through negotiations between the parties, the consumer may submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter to the Consumer Disputes Board, the consumer must contact Consumer Advisory Services (www.kuluttajaneuvonta.fi).

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